Diablo 4 Crash on Startup

Updated: 2 months ago
Article ID: 296138

Common Problems

  • Diablo 4 crashed on startup with exception error.
  • When I press play, Diablo 4 gives an error and shuts down

Now that I've had the opportunity to play the (mostly) full version of Diablo 4, it is my peculiar duty to report that the game's finest qualities often arise from its live-service nature rather than despite it. It's a strange dynamic that left me pondering the responsibility of praising a live-service game for executing its concept so well at a time when such games often contribute to the negative aspects of modern gaming. Diablo 4's Campaign Serves a Purpose The initial approximately 30 hours of Diablo 4 will likely be dedicated to progressing through the game's campaign. Please note that this is a rough estimate based on my personal experience with the full campaign. Your own journey may be faster or slower depending on your skill level, character build, and a touch of luck. The important thing to remember is that the campaign portion of Diablo 4 ultimately represents a relatively small fraction of the overall intended experience.

If you experience a crash with a blue screen error message, follow the steps in our Blue Screen Crashes article. If your computer locks up while running the Battle.net App, follow the steps in our Computer Restarts or Shuts Down article. Otherwise, follow the steps below to resolve the issue.

  1. Make sure your computer meets the Diablo 4 System Requirements.
  2. Update your drivers and operating system to resolve any compatibility issues.
  3. Close all other applications to resolve software conflicts and free up resources.
  4. Configure your security software's exception list to allow Blizzard applications to run.
  5. Run the repair tool to repair any damaged game files.
Advanced Troubleshooting
  1. Overheating can cause performance issues, game crashes, and full computer lockups. Check for overheating components.
  2. Try creating a new administrator account to resolve permissions issues.
  3. Changes to the software settings on your video card drivers may cause crashes or performance issues. Reset your video driver settings to correct this problem.
  4. Run ScanDisk and defragment your hard drive to try to repair any bad sectors.
    Note: Do not defragment a Solid State Drive (SSD).
  5. Run the Memory Diagnostic Tool to fix any errors in your computer's physical memory.
  6. If the problem persists, uninstall and reinstall the game.

Tried everything here?

If you have tried these steps and still require assistance, please visit our Technical Support Forums or contact us.